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Mise à jour du support

25 août 2011 à 09:18 | Par Ankou Demat | 0 commentaire

Depuis hier le support est inaccessible et pour cause, il est en maintenance. Fls en profite pour le remettre au gout du jour et mettre son ancien support en cale sèche. Rien ne devrait changer pour nous si ce n'est que les anciens tickets sont désormais tous fermés le temps de la maintenance. Néanmoins vous pouvez toujours contacter le support technique via email en cas de besoin. 


 

Message original: 

 

On Wednesday, August 24th at 1pm PST ( 9pm BST ) we will be transitioning to a new support ticket system. The existing system is being retired, and a replacement tool that has better integration with our back-end tools is taking its place.

During this transition, all existing support tickets will be set to closed. If you need to continue talking to us about any issue, we ask that you file a ticket using the new system, which you will be able to do either via the “get help” link on the website menu, by visiting http://www.burningsea.com/support, and also by email at support@flyinglab.com.

An archive of old tickets and knowledge base articles will be made available at burningsea.com/support within the following days.

We apologize for any inconvenience this transition causes, however we are confident that our ability to deal with issues will improve once it is complete